Cozy dining area with a round wooden table, surrounded by wicker chairs and a cushioned bench. A vase with yellow flowers and a stack of books are on the table. Large windows provide natural light and an outdoor view.

Policy Pages

Returns & Exchanges

At The Workroom, we want you to love every purchase. If something isn’t quite right, we’re here to help with exchanges or store credits on full-priced items.

How to Start a Return or Exchange

Email us as soon as possible at retail@theworkroom.boutique.

Exchange availability depends on stock, so contacting us early is best.

Once your request is approved, please return your items within 21 days of dispatch.

Items must arrive in their original condition, including packaging and order details.

Condition Requirements

To be eligible for an exchange or store credit, items must be:

  • Unused, unworn, and unwashed

  • In original packaging with all tags attached

  • Returned with proof of purchase (email receipt or a note with your Order#)

Bedding and homewares must be returned unused, unwashed, and unaltered.

For hygiene reasons, personal care items—such as body creams, skincare, personal brushes, and used bedding—cannot be returned.

More information on non-returnable items is listed below.

Sale Items

Sale items, including those purchased during promotions (e.g., Flash Sales), can only be returned if they are faulty.

Shipping Your Return

Once approved, please package your items securely.

We strongly recommend using tracked shipping, as The Workroom cannot be responsible for items lost in transit.

Items sent back without approval will not be accepted.

Customers are responsible for all return shipping costs unless the item is faulty.

Processing Your Return

You’ll receive an email once your return has been processed.

Please allow up to 7 working days once your parcel arrives with us.

All returned items are inspected. If an item is not in returnable condition, it may be sent back to you at your cost.

The Workroom reserves the right to assess and determine all return requests.

If you have any questions, please email us at retail@theworkroom.boutique.

Do you have any questions?

We’d love to hear from you

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A minimalistic bedroom scene featuring a metal bed frame, white sheets with a grid-patterned pillow, and a bedside stack of books. Beside the stack are three black candle holders against a light-colored wooden wall background.